Three Owners and Three Operators sit down with Stephen Sackur, Presenter, HardTalk to discuss how they are Syncing for Success. Never in the history of the hotel industry have we seen such a rapid build-up of hotel rooms. How does the industry cope and what business models are evolving that will help retain and attract more owners and investors?
Stephen Sackur Presenter, HARDTalk
Stephen Sackur is presenter of HARDtalk, the current affairs interview on BBC World and the News Channel. His subjects have included the heads of NATO and OPEC, Shimon Peres, Gore Vidal and Richard Dawkins.
For HARDtalk he has also interviewed a number of the world’s great innovators, from James Dyson to Jimmy Wales of Wikipedia and the bioscientist Craig Ventor. Distilling his notes for a series of articles, Stephen identiﬁed the ﬁve qualities they all seemed to share: an indestructible will, passion (almost beyond reason), outrageous optimism, a super-sized ego and a ‘rebel yell.’
These interviews have also given him an insight into how organisations can best bring about innovation: “You need to ﬁnd ways to assess individuals on their merits, and give rewards for innovative thinking rather than play-it-safe mediocrity. You should encourage insiders to get outside and bring back fresh insights. And you shouldn’t confuse seniority with creativity.”
Away from set-piece interviews Stephen has served in Brussels, reporting on day-to-day stories from the major European institutions and across the continent. Before that he was Washington Correspondent, where his coverage and analysis of 9/11 won widespread acclaim.
Ten years earlier it was Stephen who broke the story of the mass killing on the Basra road out of Kuwait, marking the end of the Gulf War. He was then posted to Cairo and Jerusalem as Middle East Correspondent, where he reported on the emergence of the Palestinian Authority.
Olivier Harnisch Chief Executive Officer, Emaar Hospitality Group
Chief Executive Officer, Emaar Hospitality Group
An international hospitality management leader with over 30 years of experience, Olivier Harnisch is the Chief Executive Officer of Emaar Hospitality Group. He is mandated with driving the overall operations of the organisation with a focus on setting new benchmarks for Emaar Hospitality Group in Dubai and other international markets.
He is responsible for the overall management strategy for 11 operational hotels and three serviced residences in Dubai, and the pipeline of over 30 projects in the UAE – in Abu Dhabi, Dubai, and Fujairah - as well as in international markets including Egypt, Maldives, Bahrain, Turkey and Saudi Arabia.
With the goal of national and international expansion as well as enhancing productivity and profitability, Olivier leads the company in unlocking the potential of its three hotel brands – the premium luxury brand Address Hotels + Resorts, the upscale lifestyle brand Vida Hotels and Resorts, and the contemporary midscale brand Rove Hotels.
He is also responsible for the leisure clubs under Emaar Hospitality Group and the Lifestyle Dining assets. In addition, he will focus on further enhancing guest experiences and implementing new strategies that create long-term value for all stakeholders.
Olivier joins Emaar from Carlson Rezidor Hotel Group in Brussels, where he was Chief Operating Officer, responsible for a portfolio of over 350 leased, managed and franchised hotels in Europe, the Middle East and Africa.
He has acquired in-depth expertise in all aspects of the hospitality business through multiple leadership roles across four continents. He has significant regional and international experience in both hotel and restaurant operations.
Olivier started his career in 1986, and was initially associated with individual hotels, food and beverage operations and airlines for over 13 years, enabling him to gain strong insights in classic hospitality and in developing compelling guest experiences.
He then worked for over 14 years with an international hotel chain where he held the position of Vice President for Northern and Central Europe, before taking up his last role in 2012.
Olivier holds an MSc in Organisational Behaviour from the University of London, an MBA in International Finance from Heriot-Watt University in Edinburgh and a Degree in Hospitality Management from Berlin School of Hotel Administration. Having worked across the globe, Olivier is fluent in six languages.
Pascal Gauvin Managing Director - IMEA, IHG
Managing Director - IMEA, IHG
Pascal Gauvin is Managing Director, India, Middle East and Africa (IMEA), responsible for driving the growth and strength of IHG and its hotels across the region.
Pascal’s previous role was Chief Operating Officer, IMEA, leading the operations and performance of more than 124 hotels as well as overseeing the strategic development of IHG’s plans, including the 74 hotels in the region’s development pipeline. Key to his role is maintaining and fostering relations with existing and new hotel owners.
Pascal has a wealth of expertise in the hospitality business, starting his career in the Food & Beverage department. Pascal held several managerial positions at Accor and Hilton Hotels before joining IHG in 1993 as a Food and Beverage Manager at InterContinental Paris. He has been with IHG for more than 25 years, and has held a number of senior managerial positions in Philippines, Malaysia, Singapore, Africa, Lebanon, Qatar and UAE.
A strong believer in the principles of ‘leadership by example’ as well as ‘empowerment’, he spends at least 50 percent of his time in the field to ensure that day-to-day operations and relations are in line with IHG’s standards.
Pascal is a father of two and his favourite family getaway is Nice in France. Despite Pascal’s very busy schedule, he finds time to practice golf.