Chief Executive Officer, IHG
Keith has been Chief Executive Officer of IHG® since July 2017. He is responsible for implementing IHG’s strategy for high-quality growth and generating industry leading value creation for hotel owners, operators and shareholders. This strategy focuses on strengthening a diverse portfolio of differentiated brands, building scale in key markets, creating lifetime guest relationships, and delivering highly profitable revenues to hotels.
Keith has spent more than 25 years working in the hospitality industry across a wide range of roles, having started his career in hotel operations. He has been a member of IHG’s Executive Committee since April 2011 and served as Chief Commercial Officer (CCO) for four years before being appointed CEO. Prior to his role as CCO, Keith spent four years as CEO of IHG’s Greater China business, where under his leadership, IHG drove outstanding results and helped set the foundations for growth in a key market.
Keith joined IHG in 2000 and subsequently held a number of senior positions, including Vice President of Operations for Midscale brands in North America, Vice President of Operations for the Holiday Inn brand in North America and Chief Operating Officer for Australia, New Zealand, and South Pacific.
Prior to joining IHG, Keith held several senior positions at Bristol Hotels and Resorts, which was acquired by IHG in 2000. He is a graduate of Cornell University’s School of Hotel Administration and is currently a member of its Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship Advisory Board.
Stephen Sackur is presenter of HARDtalk, the current affairs interview on BBC World and the News Channel. His subjects have included the heads of NATO and OPEC, Shimon Peres, Gore Vidal and Richard Dawkins.
For HARDtalk he has also interviewed a number of the world’s great innovators, from James Dyson to Jimmy Wales of Wikipedia and the bioscientist Craig Ventor. Distilling his notes for a series of articles, Stephen identiﬁed the ﬁve qualities they all seemed to share: an indestructible will, passion (almost beyond reason), outrageous optimism, a super-sized ego and a ‘rebel yell.’
These interviews have also given him an insight into how organisations can best bring about innovation: “You need to ﬁnd ways to assess individuals on their merits, and give rewards for innovative thinking rather than play-it-safe mediocrity. You should encourage insiders to get outside and bring back fresh insights. And you shouldn’t confuse seniority with creativity.”
Away from set-piece interviews Stephen has served in Brussels, reporting on day-to-day stories from the major European institutions and across the continent. Before that he was Washington Correspondent, where his coverage and analysis of 9/11 won widespread acclaim.
Ten years earlier it was Stephen who broke the story of the mass killing on the Basra road out of Kuwait, marking the end of the Gulf War. He was then posted to Cairo and Jerusalem as Middle East Correspondent, where he reported on the emergence of the Palestinian Authority.